01
Remote monitoring on every managed device.
Agents report health, updates and security state. Alerts go to people who act on them.
MANAGED IT / NETWORKS / SUPPORT
Technology
that stays working.
Mirai Technology installs, monitors and supports the networks, devices and Microsoft 365 workplaces Perth businesses run on. One provider, a defined scope, and a person who answers.
A MANAGED WORKPLACE
INTERNET
Primary + backup
Fibre · NBN · Starlink stand-by
EDGE
Firewall & VPN
Site links · remote access
SWITCHING
Wired desks
PoE · VLANs · cabling
WI-FI
Coverage that holds
Surveyed · staff and guest
PHONES
Handsets & softphones
Hosted PBX · numbers
MONITORED & SUPPORTED
Devices patchedBackups verifiedAlerts actionedDocumentation current
01 Networks installed, documented and handed over.
02 Devices monitored, patched and protected.
03 Support with a named owner and agreed scope.
IT SERVICES
Everything your workplace
depends on.
Scoped per site and per team. Start with the problem that costs the most time, and build from there.
MANAGED IT & SUPPORTHelpdesk, patching
Office networks
Email, files
Protected endpoints.
New devices.
Internet, backup links
Helpdesk, patching
and monitoring.
User and device support, remote monitoring, updates and a service desk your team can reach.
Managed support →NETWORK INSTALLSOffice networks
built properly.
Design, cabling coordination, switching, Wi-Fi, firewall, VPN and documentation.
Network installs →MICROSOFT 365 & IDENTITYEmail, files
and sign-in, sorted.
Tenant setup, licensing, mail migration, SharePoint and OneDrive, MFA and device join.
Microsoft 365 →SECURITY & CONTINUITYProtected endpoints.
Tested backups.
Endpoint protection, patch compliance, backups with restore tests and a recovery plan.
Security & continuity →HARDWARE & MIGRATIONSNew devices.
Clean cutovers.
Computer setup and refresh, server and platform migrations, Windows to Linux where it fits.
Hardware & migrations →CONNECTIVITY & PHONESInternet, backup links
and business phones.
NBN and fibre through Mirai Internet, Starlink stand-by, hosted PBX and number transfer.
Connectivity →HOW WE WORK
Agree the scope.
Own the outcome.
Every engagement starts with what you need working, who depends on it and what done looks like. We write that down, deliver against it and hand over documentation your next provider could read.
How support works01 / UNDERSTAND
Capture the use and constraints.
Sites, people, devices, systems and the acceptance criteria.
02 / PROPOSE
Agree scope and responsibility.
What Mirai owns, what you own, dependencies and commercial terms.
03 / DELIVER
Validate and hand over.
Reviewed against the brief, documented, then supported.
MONITORED, NOT JUST FIXED
Problems found
before they are reported.
02
Patching on a schedule you know about.
Operating system and application updates applied in agreed windows, with exceptions documented.
03
Backups that are restored, not just taken.
Retention and restore testing are specified per workload so recovery targets are real.
Tell us what
needs to work.
One conversation.
A scoped, owned plan.