01
Service desk
Requests by phone or email, tracked to resolution, with a named owner and agreed response targets.
IT SERVICES
A scope that
fits the job.
Each service is defined per site and per team: what is covered, who owns it and how it is measured. Connectivity, hosting and hardware link to their own Mirai destinations.
01 / MANAGED IT & SUPPORT
A service desk
your team can reach.
User and device support for the people and computers you depend on. Devices are enrolled in remote monitoring, patched on a schedule and supported by phone, email and remote session, on site when it needs hands.
Discuss this service02
Remote monitoring & management
Every managed device reports health, updates and protection status; alerts are actioned, not filed.
03
Patching & maintenance
Operating system, application and firmware updates in agreed windows, with exceptions recorded.
- Device bands from 1–3 to 11–20
- Larger fleets quoted
- Remote and on-site
- Monthly service
02 / MICROSOFT 365 & IDENTITY
Email, files and sign-in.
Set up once, properly.
Tenant configuration, licensing, mail and file migration, SharePoint and OneDrive structure, multi-factor authentication and device join, so staff sign in once and get what they need.
Discuss this service01
Tenant & licensing
The right licences for the roles you have, applied and reviewed rather than left to accumulate.
02
Migration
Mail, calendars and files moved from the old platform with a tested cutover and a rollback.
03
Identity & access
MFA, conditional access, shared mailboxes and leaver processes documented and enforced.
- Entra ID
- Exchange Online
- SharePoint & OneDrive
- Intune device join
03 / NETWORKS & WI-FI
Installed, documented
and supported.
Office networks, site links and wireless coverage: designed around the floor plan and the work, installed with cabling coordinated, then monitored and documented.
Network installs in detail01
Design & install
Switching, Wi-Fi, firewall and VLANs specified for the site, installed and labelled.
02
Site-to-site & remote access
VPN between locations and for staff working away, with access scoped per role.
03
Documentation & monitoring
A network map, device inventory and credentials handed over; health monitored after go-live.
- Wi-Fi survey
- PoE switching
- Firewall & VPN
- Handover pack
04 / SECURITY & CONTINUITY
Protected endpoints.
Tested backups.
Practical hardening within an agreed scope: endpoint protection, patch compliance, backup with restore testing, and a recovery plan that names who does what when something fails.
Discuss this service01
Endpoint protection
Managed antivirus and endpoint security on every managed device, reported through monitoring.
02
Backup & recovery
Retention, restore tests and achievable recovery targets specified per workload, then exercised.
03
Hardening & access
MFA everywhere it is supported, least-privilege access, password management and offboarding checks.
- Patch compliance
- Restore tests
- Recovery plan
- Access review
05 / HARDWARE & MIGRATIONS
New devices.
Clean cutovers.
Computer setup and refresh projects, server and platform migrations, with data and application pre-flight so nothing important is discovered after the old system is gone.
Discuss this service01
Device setup & refresh
Computers configured for the user, joined, protected and enrolled before they reach the desk.
02
Platform migrations
Inventory, test on a copy, agree the cutover and the rollback, then move.
03
Windows to Linux
Where it fits the work: a pre-flight of applications and data, a standard image and a first-boot sign-in.
- Golden images
- Pre-flight reports
- Cutover plan
- Supplied via Mirai Computers
06 / CONNECTIVITY & PHONES
Internet, backup links
and business phones.
Primary internet, a backup path and a phone system that follows the business. Plans and qualification are handled by Mirai Internet; Mirai Technology designs the failover and installs the equipment.
Discuss this service01
Internet & fibre
NBN tiers and dedicated business fibre qualified for your address through Mirai Internet.
02
Backup connectivity
Starlink stand-by or a second carrier, with failover configured and tested at the firewall.
03
Hosted business phones
Hosted PBX, extensions, handsets or softphones and number transfer, scoped per site.
- Mirai Internet plans
- Starlink stand-by
- Hosted PBX
- Number porting
SPECIALIST DESTINATIONS
Connect. Host. Equip.
Internet and phone plans live at Mirai Internet. Website and application hosting, migrations and recovery planning are scoped at Mirai Cloud. Computers, network equipment and accessories are supplied through Mirai Computers, configured for the job before delivery.
Tell us what
needs to work.
One conversation.
A scoped, owned plan.